Patient Reviews for Doc-Aid Urgent Care in E. Saunders Laredo, TX
Doc-Aid Urgent Care offers 5-star health care providers and medical services in E. Saunders Laredo, TX. For more information, please call us or book an appointment online.
The people that this particular Doc-Aid facility were fast, efficient, helpful, and made my wife and I feel that we were going to get the health aid we needed. They made us feel at ease and I strongly believe they made a correct diagnosis.
Service was great but they’re doing construction during open hours, being sick and hearing a hacksaw outside the patient door made it a horrible experience. Fire alarms going off and the doctor having to yell to have a conversation. I understand remodeling must be done but close early or have them come after hours.
Great experience. I've been seen at this clinic and it was quick easy. Friendly staff. Easy location to get access to.
I was in and out very quickly, the staff was extremely helpful, respectful, courteous and explained everything in detail. I never have an issue going to DOC-AID. Absolutely would recommend.
The health provider was very knowledgeable and mindful when selecting the appropriate medications.
Outstanding service with patients
Response from the owner 09:00 06 Jan 24
Thank you for your positive feedback. We're delighted you had a satisfying experience, as our team aims to deliver exceptional service. We hope to be your preferred healthcare provider.Doc-Aid Urgent Care Team I came in feeling terrible, but Mario was so helpful and patient. Doc aid is truly a great place to get treated when you’re feeling ill.
Staff is incredible! Always very corteous and helpful. Super pateint when it comes to service.Never a long wait, even on "walk ins". Big Kudos to the front staff / Karen. I've done walk ins several times and no matter who is working in the admitting area they make me feel like I matter to them. M.A. Mario and N.P. Gabriel some off the most patient and understanding medical people I have ever dealt with. 5 STARS !!!
Response from the owner 17:08 29 Nov 23
We're thrilled to hear about your positive experiences with our staff! It's encouraging to see our efforts to prioritize every patient's needs are appreciated. We're delighted that Mario, Steve, and Jesse gave you the care you deserve. We look forward to continuing to serve you in the future.DOC-AID SAUNDERS Actually liked that during the preregistration questionnaire I was text with a human.
The place was clean and the people there were very professional and thorough.
I will going here for ally medical needs.
The place was clean and the people there were very professional and thorough.
I will going here for ally medical needs.
We had a very positive experience. The staff, nurse , and doctor were so nice and helpful. I definitely recommend this place.
Going into the place office, the place was very clean and fresh! The receptionist was very quick to check us in, and very friendly! The nurse practitioner was very thorough, friendly, and welcoming. Definitely recommend this place!
Everything is great here, you go in and out and it’s so simple. Zurita the provider was super helpful. Daylene was super polite and made me feel welcome when I walked in, she also answered my questions about the information I was filling out. The Nurses Kayla and Ashley were super sweet, I loved it here. will definitely be back.
Very professional, friendly, and quick! The ladies were very helpful and courteous. I was able to be seen in a timely manner and they were constantly communicating.
I recently visited an urgent care clinic with my daughter, who was experiencing UTI symptoms. Katia, the nurse practitioner, along with Anissa and Ashley, provided care during our visit. I found them to be attentive and patient while addressing my toddler's needs. The overall service was efficient, and I appreciated the support they offered during our time there.
Went for my daughter's sports physical I believe I was in and out within 30 minutes. Very impressed with the attentiveness of the receptionist, nurse and Dr. Villarreal. This office has been my first go to in a couple of years and never cease to impress me. Great job!👍
Horrible service was send to a different location to get xrays on saunders and the tech wasnt there and my appoinment was not even true
Loved that there was no wait time. Once we got assigned to an exam room Ximena took vitals and did great with my son. She was fast and made sure to take her time with my son to get the samples needed with swabs for testing. Provider Oscar Villarreal heard our concerns and examined my son. Provider was very easy to talk to. In all I am pleased with the fast service and provider and staff attention to my son and all my concerns.
Excellent service including the front desk clerk and staff
Response from the owner 11:10 07 Oct 23
We're pleased to know that you're satisfied with our service and found our team helpful. We aim to provide a professional and friendly atmosphere for all patients. We look forward to meeting your future healthcare needs.Doc-Aid Urgent Care Team Can’t count the number of times I’ve used this place. They’re always really fast and polite. Highly recommend. No hidden costs or fees later. Annette at the front desk is super sweet and Steve remembered me from a prior visit. Great service
Children were seen in a timely manner. Staff were polite.
The reason for the low rating was due to the lack of explaining, lab results were not given in the office. They asked us to leave and we received the results over a text.
Wish that we were educated on what to expect as we had never dealt with the diagnosis that the children received.
I called multiple times to get information, to get guidance, and the children were only prescribed over the counter medication.
I feel like it was a waste and money.
The reason for the low rating was due to the lack of explaining, lab results were not given in the office. They asked us to leave and we received the results over a text.
Wish that we were educated on what to expect as we had never dealt with the diagnosis that the children received.
I called multiple times to get information, to get guidance, and the children were only prescribed over the counter medication.
I feel like it was a waste and money.
Went to doc aid today . Was seen by doc Erica and Cosme. Cosme did an amazing job taking care of my needs and was great at giving injections. Doc Erica was amazing she diagnosed my problem and gave me treatment. I’ve been to, Two different urgent cares here in Laredo for the same issue. Vital meds and Laredo urgent care, Each time I felt rushed out and not heard. They gave me medication that had no affect. Today at doc aid the communication was excellently and I would recommend doc aid to all my federal co-workers.
Went in for three of my kids and the staff was super friendly and fast. The receptionist, Patty, greeted us with a friendly attitude. Cosme was very interactive and showed such empathy towards my little ones, even finding ways to help them be more comfortable during the visit. The provider, Miss Erika, did an outstanding job with making my kids feel comfortable with checking them. Highly recommended location! Thank you all!
I Love Doc aid because they’re very welcoming and attentive.
Provider Erika very patient and explained everything so well. MA Cosme so kind and very helpful. Front desk girls: Narcie & Pat nice and welcoming! I totally recommend Doc Aid Saunders! Fast check and results.
Provider Erika very patient and explained everything so well. MA Cosme so kind and very helpful. Front desk girls: Narcie & Pat nice and welcoming! I totally recommend Doc Aid Saunders! Fast check and results.
