Patient Reviews for Doc-Aid Urgent Care in E. Saunders Laredo, TX
Doc-Aid Urgent Care offers 5-star health care providers and medical services in E. Saunders Laredo, TX. For more information, please call us or book an appointment online.
Jassel Martinez
2 months ago
Friendly staff, every medical personnel attended my daughters with proper care , took their time and made them feel secure with every check up process. Waiting time was minimum. Nurse practitioner was very informative.
marleny Arias
3 months ago
Great service I would definitely return even though I usually attend the south one I will make the drive just so my daughter can be seen by FNP Veronica. We took our 1 year old daughter to doctor’s emergency room on Jaime zapata and they sent us home with no solution or peace of mind. I came to DOC-Aid looking for some answers and I’m glad I did. The staff were awesome and courteous. FNP Veronica was an angel she gave us the peace of mind we were looking for. Thank you Veronica we truly appreciate you.
Keily Vllrl
3 months ago
I had a very positive experience with this doctor. She was incredibly kind, professional, and understanding throughout my visit. I went in for a women’s health issue, and she made me feel completely comfortable talking about something that can be difficult or embarrassing to discuss. She listened carefully to my concerns I recommend.
Karla Murillo
3 months ago
Mrs. Veronica Aguilar’s professionalism and kindness truly make a difference. We are very thankful for the attentive service and compassion we received at Doc-Aid. It was a wonderful experience. I know my daughter will feel better soon thanks to the care received at Doc-Aid. We will definitely be back!
Jennifer Lopez
3 months ago
Bad customer service from provider “Duarte” he didn’t test my son for anything because he said he needed X-rays and they don’t have to do X-rays. He didn’t test him for anything and he didn’t check him at all. Never again! I understand he wanted to leave early and close the clinic exactly at 8pm but that’s unacceptable especially with a child.
Robert Pena
4 months ago
Entire visit took about an hour. Staff was very courteous and helpful. They took care of me better than other places I've been to. It's my second visit there, and I will be going back!
Veronica Gonzalez
4 months ago
Love bringing my son to this urgent care it’s always very clean and well-organized. The wait time is fast, which I really appreciate ,and the staff is always kind, welcoming, and professional.I definitely always recommend this place to anyone needing quick, quality care.
Mary Robinson
5 months ago
First of all, I would like to say that I have never ever ever been to such a clean sterile clinic as this one. This is the first time I’ve ever came to doc-aid on Saunders Street. The medical assistant by the name of Mario was super amazing with a great attitude and very professional very understanding, very compassionate, and I was so comfortable and he helped me with my problem and now I got resolution. Thanks to him and his staff and that amazing beautiful clean clinic. I was the happiest person when I walked out compared to when I came in the clinic. God bless these people, and I am just amazed with this place and especially with Mario……
Jennifer Deluca
5 months ago
Mario the m.a, the front receptionist and the n.p gabriel were all very professional, and very helpful. They all had an amazing attitude and made the experience so easy going. I have never been to such an amazing clean clinic until now.
Enrique Sanchez Jr.
5 months ago
The level of incompetence I’ve experienced here is beyond unbelievable. About a month ago, I went in for a knee injury. First, Gabriel told me to get an X-ray. Then Gilberto ordered an MRI. The MRI results showed a moderate to severe meniscus tear, yet I was still released back to work with restrictions and no real treatment plan.
At my follow-up appointment on December 11, I saw another nurse practitioner, Katia. I told her I was still in significant pain when walking, and she said there was nothing she could do. She referred me to Dr. Potty. I explained that Dr. Potty does not accept workers’ compensation, but she insisted that he did.
After calling Dr. Potty’s office myself, I was told they do not take workers’ comp insurance. When I called back to Doc-Aid to report this, the receptionist told me my only option was to go to San Antonio.
It has been a month, I’ve seen three different nurse practitioners, and I still haven’t received any actual treatment for my knee. The lack of coordination, accountability, and concern for patient care is extremely frustrating. If you’re dealing with a work-related injury, expect delays, misinformation, and no real help.
At my follow-up appointment on December 11, I saw another nurse practitioner, Katia. I told her I was still in significant pain when walking, and she said there was nothing she could do. She referred me to Dr. Potty. I explained that Dr. Potty does not accept workers’ compensation, but she insisted that he did.
After calling Dr. Potty’s office myself, I was told they do not take workers’ comp insurance. When I called back to Doc-Aid to report this, the receptionist told me my only option was to go to San Antonio.
It has been a month, I’ve seen three different nurse practitioners, and I still haven’t received any actual treatment for my knee. The lack of coordination, accountability, and concern for patient care is extremely frustrating. If you’re dealing with a work-related injury, expect delays, misinformation, and no real help.
Gabriella Saenz
5 months ago
This urgent care was very clean and well-organized. The wait time was short, which I really appreciated, and the staff was kind, welcoming, and professional. Overall, it was a smooth and pleasant experience. I would definitely recommend this place to anyone needing quick, quality care.
Esther Arredondo
6 months ago
The fastest, nicest, and caring staff. The place is very clean. Great with all ages very patient with my kids. Doctor and Nurse practitioners always ask the right questions, listen and give great advice to patients. Highly recommend.
Texas Dad
6 months ago
I visited because my daughter was feeling ill, and Mr. Duarte provided outstanding care. He was very knowledgeable and explained her symptoms in a way that was easy for me to understand. We felt heard, supported, and well taken care of. We will definitely be coming back again.
Carla Munoz
6 months ago
My daughter received great care and attention. We made our appointment online and did not wait long in the waiting area. The staff and the Nurse Practitioner (Amanda) had great bedside manner. Very professional and kind. I’m very pleased with our visit.
Tiffany Rios
6 months ago
The people that are working today 11/5/25 at Doc Aid on Saunders by the H.E.B did a great and wonderful job Today ! Thanks guys for being so patient. The lady's are so nice and lovely..Thanks so much
Rogelio Trevino
7 months ago
Katia and all the staff are excellent. Super patient and they listened to my needs and responded quickly and really helped me.
Higinio Gonzalez
7 months ago
The people that this particular Doc-Aid facility were fast, efficient, helpful, and made my wife and I feel that we were going to get the health aid we needed. They made us feel at ease and I strongly believe they made a correct diagnosis.
Cristina Aguirre
7 months ago
Service was great but they’re doing construction during open hours, being sick and hearing a hacksaw outside the patient door made it a horrible experience. Fire alarms going off and the doctor having to yell to have a conversation. I understand remodeling must be done but close early or have them come after hours.
Paulo Smith
8 months ago
Great experience. I've been seen at this clinic and it was quick easy. Friendly staff. Easy location to get access to.
Kendra Villanueva
9 months ago
I was in and out very quickly, the staff was extremely helpful, respectful, courteous and explained everything in detail. I never have an issue going to DOC-AID. Absolutely would recommend.
Rosalva Moreno
9 months ago
Veronica Garza-Ydrogo
9 months ago
The health provider was very knowledgeable and mindful when selecting the appropriate medications.
Jose Beltran
9 months ago
Outstanding service with patients
Response from the owner 2 years ago
Thank you for your positive feedback. We're delighted you had a satisfying experience, as our team aims to deliver exceptional service. We hope to be your preferred healthcare provider.Doc-Aid Urgent Care Team
Anne
9 months ago
LC O
9 months ago
I came in feeling terrible, but Mario was so helpful and patient. Doc aid is truly a great place to get treated when you’re feeling ill.
Ariel Gonzalez
9 months ago
Staff is incredible! Always very corteous and helpful. Super pateint when it comes to service.Never a long wait, even on "walk ins". Big Kudos to the front staff / Karen. I've done walk ins several times and no matter who is working in the admitting area they make me feel like I matter to them. M.A. Mario and N.P. Gabriel some off the most patient and understanding medical people I have ever dealt with. 5 STARS !!!
Response from the owner 2 years ago
We're thrilled to hear about your positive experiences with our staff! It's encouraging to see our efforts to prioritize every patient's needs are appreciated. We're delighted that Mario, Steve, and Jesse gave you the care you deserve. We look forward to continuing to serve you in the future.DOC-AID SAUNDERS
Zach Sepesi
9 months ago
Actually liked that during the preregistration questionnaire I was text with a human.
The place was clean and the people there were very professional and thorough.
I will going here for ally medical needs.
The place was clean and the people there were very professional and thorough.
I will going here for ally medical needs.
Jennifer Lara
9 months ago
Arnoldo Ortega
9 months ago
Good service
Anali Garcia
9 months ago
We had a very positive experience. The staff, nurse , and doctor were so nice and helpful. I definitely recommend this place.
Valerie Gutierrez
10 months ago
Going into the place office, the place was very clean and fresh! The receptionist was very quick to check us in, and very friendly! The nurse practitioner was very thorough, friendly, and welcoming. Definitely recommend this place!
jodee reyna
10 months ago
Everything is great here, you go in and out and it’s so simple. Zurita the provider was super helpful. Daylene was super polite and made me feel welcome when I walked in, she also answered my questions about the information I was filling out. The Nurses Kayla and Ashley were super sweet, I loved it here. will definitely be back.
Juan Garza
11 months ago
Very professional, friendly, and quick! The ladies were very helpful and courteous. I was able to be seen in a timely manner and they were constantly communicating.
Araceli Serna
11 months ago
I recently visited an urgent care clinic with my daughter, who was experiencing UTI symptoms. Katia, the nurse practitioner, along with Anissa and Ashley, provided care during our visit. I found them to be attentive and patient while addressing my toddler's needs. The overall service was efficient, and I appreciated the support they offered during our time there.
Jahmai Hernandez
11 months ago
Went for my daughter's sports physical I believe I was in and out within 30 minutes. Very impressed with the attentiveness of the receptionist, nurse and Dr. Villarreal. This office has been my first go to in a couple of years and never cease to impress me. Great job!👍
ivan ramirez
11 months ago
Horrible service was send to a different location to get xrays on saunders and the tech wasnt there and my appoinment was not even true
David Silva
1 year ago
Loved that there was no wait time. Once we got assigned to an exam room Ximena took vitals and did great with my son. She was fast and made sure to take her time with my son to get the samples needed with swabs for testing. Provider Oscar Villarreal heard our concerns and examined my son. Provider was very easy to talk to. In all I am pleased with the fast service and provider and staff attention to my son and all my concerns.
grecia souza
3 years ago
Quick and easy
guadalupe Ortiz Resendez
3 years ago
Friendly stuff and they take good care of you
Mayra Silva
3 years ago
Kimberly Gonzalez
3 years ago
Love it
Betty Martinez
3 years ago
Excellent service including the front desk clerk and staff
Response from the owner 3 years ago
We're pleased to know that you're satisfied with our service and found our team helpful. We aim to provide a professional and friendly atmosphere for all patients. We look forward to meeting your future healthcare needs.Doc-Aid Urgent Care Team
Carolina Rodriguez
3 years ago
Can’t count the number of times I’ve used this place. They’re always really fast and polite. Highly recommend. No hidden costs or fees later. Annette at the front desk is super sweet and Steve remembered me from a prior visit. Great service
Yazmin G
3 years ago
Children were seen in a timely manner. Staff were polite.
The reason for the low rating was due to the lack of explaining, lab results were not given in the office. They asked us to leave and we received the results over a text.
Wish that we were educated on what to expect as we had never dealt with the diagnosis that the children received.
I called multiple times to get information, to get guidance, and the children were only prescribed over the counter medication.
I feel like it was a waste and money.
The reason for the low rating was due to the lack of explaining, lab results were not given in the office. They asked us to leave and we received the results over a text.
Wish that we were educated on what to expect as we had never dealt with the diagnosis that the children received.
I called multiple times to get information, to get guidance, and the children were only prescribed over the counter medication.
I feel like it was a waste and money.
daniel redwood
3 years ago
Went to doc aid today . Was seen by doc Erica and Cosme. Cosme did an amazing job taking care of my needs and was great at giving injections. Doc Erica was amazing she diagnosed my problem and gave me treatment. I’ve been to, Two different urgent cares here in Laredo for the same issue. Vital meds and Laredo urgent care, Each time I felt rushed out and not heard. They gave me medication that had no affect. Today at doc aid the communication was excellently and I would recommend doc aid to all my federal co-workers.
Kassandra Villa
3 years ago
Went in for three of my kids and the staff was super friendly and fast. The receptionist, Patty, greeted us with a friendly attitude. Cosme was very interactive and showed such empathy towards my little ones, even finding ways to help them be more comfortable during the visit. The provider, Miss Erika, did an outstanding job with making my kids feel comfortable with checking them. Highly recommended location! Thank you all!
Leslie Garcia
3 years ago
I Love Doc aid because they’re very welcoming and attentive.
Provider Erika very patient and explained everything so well. MA Cosme so kind and very helpful. Front desk girls: Narcie & Pat nice and welcoming! I totally recommend Doc Aid Saunders! Fast check and results.
Provider Erika very patient and explained everything so well. MA Cosme so kind and very helpful. Front desk girls: Narcie & Pat nice and welcoming! I totally recommend Doc Aid Saunders! Fast check and results.
